The not-so-innocuous pencil

"Even a pencil could use a manual, though—how many years does it take to learn how to use it? It's more natural to use one as a weapon!"
-- Don Norman in "Are Cars Too Safe? Are User Manuals Necessary?," BusinessWeek, December 5, 2007.

Going against the current

"They're using the Steve Jobs method, ... You don't use focus groups. You just do it right."
-- John Maeda, in reference to the design process of XO, the $100 Laptop. "The Face of the $100 Laptop," March 1, 2oo7.